Publications archive
European Postal Services and Social Responsibilities
Published: 2001
How post offices enhance their economic, social and environmental role in society
This report presents the conclusions from a year long study of Corporate Social Responsibility in Europe’s postal sector. The aim of the project was to improve understanding across Europe of the wider contribution that post offices can make, in addition to their essential role as providers of postal and related services.
The study consisted of a survey of current practice among the 15 national postal services in the EU, desk research into trends in the sector, and two roundtable discussions with participants from the majority of European post offices. The survey of current CSR activities found a wide diversity of practices and approaches that are having a positive impact.
It identified a number of trends, including a focus on employment-related aspects of CSR, some specific actions to meet the special needs of customers who may face disadvantage or difficulty accessing services and progress on minimising environmental impacts, especially in northern European countries.
The report was prepared by CSR Europe in cooperation with The Corporate Citizenship Company in the framework of a year long project initiated by La Poste and with the support of the EU ADAPT Programme